1pp FAQ – Answers to Your Top Questions

Everything you need to know about your 1pp account — deposits in PKR, Cricket and PSL betting, Slot Games, Bingo, VIP rewards, withdrawals and account management — all answered clearly in one place for Pakistani players.

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What You Can Find in This FAQ

We have organised the most common questions from Pakistani 1pp players into clear categories so you can find the answer you need without scrolling through everything.

Account & Registration

How to sign up, what documents are needed, login issues, password resets and managing your personal details — all covered for Pakistani players registering on 1pp.

Deposits & Withdrawals

How to add PKR funds using JazzCash, Easypaisa, Raast or bank transfer, minimum and maximum limits, processing times and what to do if a transaction does not go through.

Sports Betting & Cricket

Questions about Cricket markets, PSL betting, live in-play, bet settlement, T20 international odds, Football, Esports and how to read your open bets.

Bonuses & Promotions

How bonuses work, wagering requirements, how to claim a welcome offer, reload bonuses, free bets and seasonal PSL promotions — including what happens if a bonus expires.

VIP Programme

How to earn VIP points, what each tier unlocks, how tier upgrades work, exclusive rewards, dedicated account managers and how to check your current VIP status.

Games – Slots & Bingo

How Slot Games work on 1pp, RTP explained, Bingo room schedules, minimum bets, game loading issues, and which games count towards bonus wagering requirements.



Can't find your answer here?

Our support team is available around the clock via live chat inside the 1pp app and platform. For account-specific issues, contacting support directly is always the fastest route to a resolution.

Account & Registration

Registering on 1pp is straightforward. Click the Register button, enter your Pakistani mobile number or email address, choose a strong password, and complete the verification step using the OTP sent to your phone. The whole process takes under two minutes. Make sure you use a mobile number that is currently active and in your possession — you will need it for future account recovery and withdrawals.

No. 1pp allows only one account per person. Creating multiple accounts is a violation of the Terms and Conditions and can result in all linked accounts being permanently suspended and any pending withdrawals being cancelled. If you have lost access to your existing account, use the password reset option or contact support — do not create a new account.

On the Login page, tap "Forgot Password" and enter your registered mobile number or email. An OTP or reset link will be sent to you within a minute. Follow the steps to set a new password. If the OTP does not arrive, check your signal, wait briefly, and try resending. For persistent issues, contact the 24/7 support team via live chat in the app.

1pp is strictly for adults aged 18 and above. Players under 18 are not permitted to register or play. If you believe a minor has access to an account registered on your device or phone, contact support immediately so the account can be reviewed and secured. Never share your login credentials with anyone under 18.

Log in to your account and go to Account Settings. You can update your contact details from there. For security reasons, changing your registered mobile number requires OTP verification on both the old and new numbers. If you no longer have access to the old number, contact the support team directly — they will walk you through a manual identity verification process before making the change.
Deposits & Withdrawals

1pp supports JazzCash, Easypaisa, Raast, Bank Transfer, debit/credit cards and mobile wallets. All transactions are processed in PKR. These are the most widely used payment channels in Pakistan, so most players can deposit and withdraw using the method they already have on their phone without needing to set up anything new.

Deposits via JazzCash and Easypaisa are typically instant or arrive within a few minutes. Raast and bank transfers can take up to a few hours depending on your bank's processing time. If a deposit has not appeared after a reasonable wait, check your bank or mobile wallet for a transaction confirmation, then contact support with the reference number so they can trace it.

Log in to your account, navigate to the Withdrawal section, choose your preferred method (JazzCash, Easypaisa, Raast or bank transfer), enter the amount in PKR and confirm. Standard withdrawals are processed within the timeframe shown on the Withdrawal page. VIP players at higher tiers benefit from faster processing. Make sure the withdrawal account belongs to you — transfers to third-party accounts are not permitted.

Check the status in your account's transaction history first. If it shows "Pending," it is still being processed — this can sometimes take longer during peak hours or bank holidays. If it has been marked "Processing" for longer than the expected timeframe shown on the Withdrawal page, contact the support team with your withdrawal reference number and they will follow up with the finance team on your behalf.

1pp does not charge fees on deposits or withdrawals from its side. However, your mobile wallet provider or bank may apply their own transaction fees depending on the method and amount. JazzCash and Easypaisa occasionally apply small service charges on outgoing transfers — check your wallet's current fee schedule for exact figures.
Sports Betting & Cricket

1pp covers a wide range of cricket betting markets including match winner, top batsman, top bowler, total runs per over, method of next dismissal, player performance specials and live in-play markets for T20s, ODIs and Test matches. PSL fixtures get particularly deep coverage with additional prop bets and boosted odds during the tournament. Visit the Sports section when logged in to see all active markets.

Live in-play betting lets you place bets on a match after it has already started. Odds update in real time based on what is happening on the field — so when a wicket falls or a boundary is hit, the markets shift immediately. You can bet on the next ball outcome, the current over total, and many other fast-moving markets. A stable internet connection is important for in-play betting so you see the latest odds before placing.

Most bets are settled automatically within minutes of the official result being confirmed. Winnings are credited directly to your PKR balance and are available for withdrawal immediately. For events where the official result takes longer — such as weather-affected cricket matches — settlement may be delayed until the result is confirmed by the governing body. You can check the status of any open bet in your account's Bet History section.

Yes. In addition to cricket and PSL, 1pp covers Football — including international matches featuring Pakistan and popular European leagues — as well as Esports titles that are growing in popularity among younger Pakistani players. The full list of available sports and tournaments is visible in the Sports section after you log in.
Bonuses & Promotions

After creating your account and making your first qualifying deposit in PKR, the welcome bonus is credited automatically — no promo code required in most cases. Check the Promotions page after login to see the current welcome offer terms, including the minimum deposit amount and any wagering requirements attached to the bonus. Bonus funds and cash balance are displayed separately in your wallet.

A wagering requirement means you need to bet the bonus amount a certain number of times before the funds convert to withdrawable cash. For example, if you receive a PKR 1,000 bonus with a 10x wagering requirement, you need to place bets totalling PKR 10,000 before you can withdraw those winnings. Sports bets, Slot Games and Bingo rounds typically all count towards wagering — but the contribution percentage can differ by game type. Always check the specific terms on the promotion before claiming.

Yes. Most bonuses on 1pp carry an expiry window — typically between 7 and 30 days from when they are credited. If the wagering requirement is not met within that period, the bonus and any winnings generated from it are forfeited automatically. The exact expiry date for each active bonus is shown in your Promotions tab once logged in. Set a reminder so you do not miss it, especially during busy PSL seasons.
VIP Programme

VIP points accumulate automatically with every qualifying bet you place and every deposit you make. You do not need to opt in or apply — as long as you are logged in and actively playing, points are added to your account in real time. The rate at which points accumulate can increase at higher VIP tiers, so the more you play, the faster you progress. Check your current points balance and tier on the VIP page.

As you move up through VIP tiers, you unlock progressively better rewards: faster withdrawal processing, higher deposit and withdrawal limits, exclusive reload bonuses, birthday gifts, priority customer support, and at the top levels, a dedicated personal account manager. Full tier-by-tier details are on the VIP page — it is worth checking where you stand and how far you are from the next level.

VIP tiers are typically reviewed periodically. If activity drops significantly below the threshold required to maintain a tier, there is a possibility of a downgrade at the next review period. The specifics of tier maintenance requirements are explained in full on the VIP page. Consistent play — even at modest levels — is generally enough to maintain your current tier.
Games – Slots & Bingo

Slot Games on 1pp use a Random Number Generator (RNG) to determine outcomes, meaning every spin is independent and fair. You choose a bet amount, spin the reels, and win when matching symbols line up on active paylines. Each slot has its own RTP (Return to Player) percentage, which indicates the theoretical payout rate over time. RTP and game rules are shown in each game's information panel. Visit Slot Games to browse the full library.

Yes. The Bingo section on 1pp runs rooms around the clock — 24 hours a day, seven days a week. Different rooms have different ticket prices and prize pools, so there is usually something suitable regardless of your budget. Some rooms have scheduled game times displayed in PKT (Pakistan Standard Time) so you can plan ahead for bigger prize draws.

Start with the basics: check your internet connection, refresh the page, and try clearing your browser or app cache. On the 1pp Android app, make sure you are running the latest version — an outdated app is a common cause of games not loading correctly. If the issue persists on one specific game, it may be a temporary problem with that game provider's servers; try again after a short wait. If multiple games are affected, contact support with the device type and browser or app version you are using.
1pp App

The 1pp Android app is available directly from the Download page on the website. It is not listed on the Google Play Store, so you will need to download the APK file from our site and install it manually. The Download page has step-by-step instructions for enabling installation from unknown sources on Android — it takes about a minute to set up the first time. iOS support information is also available on the same page.

The 1pp app and the website share the same account, balance, bets and features. Everything available on the website — Cricket and PSL betting, Slot Games, Bingo, VIP dashboard, deposits and withdrawals — is accessible through the app. The app additionally offers push notifications for live score updates, bonus alerts and promotional announcements, which the browser version does not. Most regular players find the app more convenient for day-to-day use.

When a new version is released, you will typically see an update prompt inside the app. You can also visit the Download page at any time to check for the latest APK version and install it over the existing one. Your account data and settings are stored server-side, so reinstalling or updating the app does not affect your balance, bets or VIP status in any way.
Account Security

All data transmitted between your device and 1pp is encrypted using SSL. Passwords are never stored in plain text. New device logins trigger an OTP verification step, adding a second layer of protection even if someone else gets your password. Sessions automatically time out after a period of inactivity on shared or public devices. For full details on how your data is handled, see the Privacy Policy.

Change your password immediately from Account Settings and then contact the support team via live chat. The support team can review your recent login activity, identify any unauthorised access, freeze your account temporarily if needed, and help you secure it. Do not delay — if your balance or withdrawal details have been changed, acting quickly gives the best chance of recovery.

No — never. Legitimate 1pp support staff will never ask for your password, full OTP, or payment PIN under any circumstances. If anyone contacts you claiming to be from 1pp and asks for these details, it is a scam attempt. Disconnect immediately and report the contact to the real support team through the official live chat channel inside the app or platform.
Responsible Gaming Reminder

1pp is for adults aged 18 and over. Set a weekly PKR deposit limit before you start playing. Use the session time reminders and self-exclusion tools available in Account Settings if you feel gaming is taking up too much time or money. Managing your budget in advance — not mid-session — is the most effective approach to keeping gaming enjoyable. For more guidance, visit the Responsible Gaming page.


Everything You Need to Know About Playing on 1pp

1pp is a sports betting and online gaming platform built specifically for Pakistani players. Every feature — from the PKR deposit options to the Cricket and PSL betting markets — is designed around what actually matters to players in Pakistan. This FAQ page covers the questions we hear most often, but if you ever need something answered that is not listed here, the support team is reachable around the clock through live chat.

Getting started on 1pp is genuinely quick. Registration takes under two minutes — you enter your Pakistani mobile number, set a password, verify via OTP, and your account is live. From that point, you can make your first PKR deposit using JazzCash, Easypaisa, Raast, or a bank transfer, claim your welcome bonus if one is active, and start betting on Cricket, PSL, Football or Esports the same session.

Betting on Cricket and PSL

Cricket is the most popular sport in Pakistan and 1pp reflects that. The platform offers comprehensive coverage of Pakistan Super League fixtures, T20 internationals, bilateral series and major tournaments throughout the year. Markets go well beyond simple match winner bets — you can bet on top run scorers, over-by-over totals, method of dismissal, player performance specials and live in-play markets that update ball by ball. During PSL season the coverage intensifies, with boosted odds and special promotions available to logged-in players.

Live in-play betting is particularly popular among Pakistani cricket fans because the game moves fast and the odds shift constantly. A strong mobile connection and the 1pp Android app give you the fastest access to updated markets during a match, which matters when you are betting in real time on a T20.

Deposits, Withdrawals and PKR Payments

One of the most common FAQ topics is payments — how to deposit, how to withdraw, and how long things take. The short version: JazzCash and Easypaisa deposits are near-instant. Raast and bank transfers can take a few hours. Withdrawals are processed to the same method you deposited with, and the timeline depends on your VIP tier — higher tier players get faster processing. All amounts are in PKR, and there are no fees charged on 1pp's end, though your wallet or bank may apply their own charges.

If a deposit does not reflect in your balance after the expected wait time, check your mobile wallet or bank statement for a transaction confirmation number, then contact support with that reference. They can trace it quickly. Similarly, if a withdrawal is taking longer than shown on the Withdrawal page, a quick message to the support team with your reference number is the fastest path to resolution.

VIP Points and Tier Benefits

The 1pp VIP programme rewards consistent players automatically. Points build up with every qualifying bet and deposit — no opt-in required. As your points accumulate, you move through tiers, and each tier unlocks better perks: faster withdrawals, higher limits, exclusive bonuses, and eventually a dedicated account manager at the top levels. Your VIP dashboard shows your current tier, points balance, and how close you are to the next level every time you log in.

Slot Games and Bingo

Beyond sports, 1pp carries a full games library. The Slot Games section includes hundreds of titles from leading providers — classic three-reel slots, modern video slots, and high-volatility titles with big jackpot potential. Each game shows its RTP and rules in an information panel before you start spinning. Bingo runs 24/7 across multiple rooms with varying ticket prices, making it accessible for players of all budget sizes. Both slots and bingo rounds can contribute towards bonus wagering requirements, though contribution percentages vary by game type.

Responsible Gaming on 1pp

Gaming should be fun and within your means. 1pp provides deposit limits, session time reminders and self-exclusion tools directly in Account Settings. The most effective habit is setting your weekly PKR deposit limit before a session starts — not after. If you ever feel that gambling is affecting your finances, time, or wellbeing, use the self-exclusion option immediately. It can be applied without delay from your account. For a full overview of available tools and guidance, visit the Responsible Gaming page. 1pp is strictly for adults aged 18 and above.


Ready to Play? Your 1pp Account is One Click Away

Join Pakistani players already betting on Cricket, PSL, Slot Games and Bingo — all in PKR with JazzCash, Easypaisa and more. Register free or download the app to get started right now.

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